Reference

How taka10 Handles Your Personal Information

This page covers exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data collectionbKash, Nagad, Rocket payment dataCookie and device trackingYour right to access or delete dataHow to contact us about privacy

Explore the Lobby Read FAQ

Data We Collect and Why We Hold It

taka10 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, email address, phone number and payment details — including the mobile wallet number you use for bKash, Nagad or Rocket transactions. We need this to process deposits, verify withdrawals and send you account notifications. When you browse

1
the platform, our servers automatically log your device type, browser, IP address and session activity. We use this to keep your account secure and to understand how the platform performs on mobile connections common in Bangladesh. We do not sell your personal data to third parties.
2
Payment data tied to bKash, Nagad and Rocket transfers is held only as long as it is needed for transaction records and any regulatory obligations applicable in your eligible region. You can request a copy of the data we hold on you at any time by
3
contacting support. Availability of our services and the scope of data obligations depends entirely on your local law and the region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We take four concrete steps to keep your account data safe: encryption in transit, limited internal access, a clear cookie policy and a straightforward data-retention schedule. Here is what each of those means in practice for your account.

Data Encryption All data sent between your device and our platform — including bKash and Nagad payment details — travels over SSL encryption. This applies whether you access via mobile browser or desktop.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to see which pages load slowly on mobile. You can manage cookie preferences from the settings menu in your browser.

Data Retention Account data is kept while your account is active and for the period required by applicable rules in your eligible region. When you close your account, we delete personal data that is no longer needed.

Access Controls Only staff who need your data to process payments or resolve support requests can access it. Rocket and Nagad transaction records are accessed only during withdrawal verification.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove the personal data we hold, our support team handles privacy requests directly. You can reach us through live chat on the platform, by email or via the account help section on your mobile browser. Response times vary, but we aim to acknowledge privacy requests within one working day and resolve them as quickly as the verification process allows.

Team online

Live Chat

Start a chat session from your account dashboard. Identify yourself and state your privacy request — our team will verify your account before actioning any data change.

Email Support

Send your request to our support address listed in the account help section. Include your registered phone number so we can match your account quickly.

Account Help Section

Open the help section from your mobile browser, navigate to account settings and raise a data request directly. No app download needed — works on any Bangladesh mobile connection.

Common Questions About Your Data on taka10

These are the questions we actually receive about how we handle account and payment data. If yours is not here, contact support directly through live chat or email.

We collect your name, phone number, email address and the mobile wallet number — bKash, Nagad or Rocket — you use to make deposits. We also log your device type and IP address for security purposes.

No. Your bKash, Nagad or Rocket payment data is used only to process your transactions and verify withdrawals. We do not sell or pass payment details to third-party marketing companies.

Contact our support team via live chat or email and ask for a data access request. We will verify your identity first, then send you the data we hold on your account.

Yes. Submit a deletion request through support. We will remove personal data that is no longer required, though some transaction records may be retained as required by applicable rules in your eligible region.

We use session cookies to keep you logged in and analytics cookies to monitor mobile performance. You can block or clear cookies through your browser settings — this may affect how your account session behaves.

Access to our platform and the scope of this policy depends on your local law and eligible region. Please check whether access is permitted where you are before using the service.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfobKash Balance InfoTeen Patti Battle

How taka10 Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Section

Common Questions About Your Data on taka10

01 What personal data does taka10 collect when I open an account?

02 Is my bKash or Nagad payment information shared with anyone?

03 How do I request a copy of the data taka10 holds about me?

04 Can I ask taka10 to delete my personal data?

05 Does taka10 use cookies, and can I turn them off?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

Related pages

Related pages